In 2013, my friend Kunal and I founded AppZen, the first artificial intelligence (AI) solution for back office automation. At the time, personal assistants like Siri seemed to be the next frontier for enterprise applications. But we saw an opportunity to apply that idea to a conversational engine (what’s called a ‘chatbot’ today) for expenses and provide a ‘personal assistant’ experience for employers and employees. The conversational feature turned out to be very exciting to see, but unfortunately less relevant to use.
So after taking a step back, we thought, "What if business systems actually had the ability to read, think, research and then make decisions? What if those decisions were independent of an individual's knowledge, skills and biases?" Our answers led us to pivot toward the opportunity of using our AI and Natural Language Processing (NLP) technology to automate the business back office. That’s what AppZen’s mission is — to reinvent and automate the back office with artificial intelligence, one process at a time.
Today we’re very excited to announce our next step toward that goal. We’ve closed a round of funding and brought on board top-notch investors to enable us to accelerate development and bring the AppZen AI solution to even more customers. For details on the funding check out the Wall Street Journal and our press release.
For more on what AppZen is up to, read on --
Back office processes include everything from human resources, finance, customer service, procurement, order processing and more. They’re the gears behind the scenes that keep a business running smoothly and ensure that company policies and government regulations are followed. Most back office processes are work-flow driven, moving information from one party to another where it’s reviewed, analyzed, and approved. Over the years, we’ve seen back office processes improve — for example, what was once paper-based moved to digital, then web-based, and is now accessible via smartphone. Workflows have improved from paper in-boxes to email and now mobile alerts on your smartphone.